Article
The playbook for AI-ready customer ops
By BizChats Team
Customer conversations are everywhere — websites, inboxes, and social DMs. The problem is, your team jumps between tools. BizChats unifies every channel and adds an AI layer trained on your content so replies are faster and always on brand.
1) Centralize channels
Install the WordPress plugin, connect email and social pages. Now all replies happen in one place.
2) Train your AI
Upload docs and URLs to build a private knowledge base. The assistant drafts replies and creates summaries automatically.
3) Turn chats into pipeline
Use CRM pipelines, Playbooks, and campaigns to push conversations forward. Measure outcomes end-to-end.