Article

The playbook for AI-ready customer ops

By BizChats Team

Customer conversations are everywhere — websites, inboxes, and social DMs. The problem is, your team jumps between tools. BizChats unifies every channel and adds an AI layer trained on your content so replies are faster and always on brand.

1) Centralize channels

Install the WordPress plugin, connect email and social pages. Now all replies happen in one place.

2) Train your AI

Upload docs and URLs to build a private knowledge base. The assistant drafts replies and creates summaries automatically.

3) Turn chats into pipeline

Use CRM pipelines, Playbooks, and campaigns to push conversations forward. Measure outcomes end-to-end.